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Contact FranklinTECH

If you need more information on FranklinTECH, view the below FAQ, or use one of the methods below to get in touch with our sales or technical experts.


What is FranklinTECH Online?

We believe in upskilling the next generation. Our mission at FranklinTECH is to provide you with industry-leading learning experiences. Whether you're brand new to the industry or a seasoned pro looking to master products in your field, this site provides you with industry-leading Franklin Electric product training for you and your business.

Join us online, or in the classroom, to learn in-demand skills and increase your product knowledge.

Who is it for?

  • Managers & business owners looking to onboard & train their team
  • New hires looking to learn product fundamentals
  • Professionals looking to advance in their careers

This site is great for new hires, individuals with travel limitations, or those in need of a single location for web resources. If you install, service, or troubleshoot Franklin Electric products, consider this your resource hub.

Why should I use it?

Online searches can take hours. Ramping up new hires can take months. And new hire, on-the-job first time training can result in error—costing your business hours of lost productivity and potential revenue. Add FranklinTECH Online to your team's training strategy for new hires and product training.

Do I need WiFi?

Yes. Continuous.

SCORM (our course files) needs a constant internet connection to run. iOS devices (iPads, iPhones, etc.) have all of the things needed to run SCORM content. If your iOS device is on a wifi network, or in a location that has solid cell reception, you shouldn't have any issues. If you only have intermittent connectivity, your courses may load slowly or fail to track progress.

Do I need a specific browser?

FranklinTECH Online works for most browsers, including Google Chrome, Apple Safari, and Firefox. For ideal performance, ensure your web browser of choice is up to date.


Technical Support

To speak to our technical support team, call 1-800-348-2420.

Field Service Engineering

Enter your zip/postal code or city and state/province in our search to locate a US/CAN Field Service Engineer.

Issues with FranklinTECH Online

If you are experiencing issues or difficulties with this site, including the sign up process, course enrollment, or have questions about FranklinTECH Online itself, please contact us.