How to View Claim History & Submit a Claim

Published: Oct 26, 2021
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Outline

FE Direct, your 24/7 online resource for viewing pricing and availability, ordering products, tracking orders, and accessing your account's details, allows you to do business with Franklin Electric at your own pace.

This page provides an overview on how to view claim history and submit a claim.

VIEW CLAIM HISTORY & SUBMIT A CLAIM

Select a customer to enter or view their warranty claim.

2. Select "Warranty Claims on the left navigation pane.

3. To enter a new claim, type the Item Number, Serial Number, Loyalty ID, Date Installed, Date Failed, Reference Number, and any comments related to why the product is being returned.

4. Click "Add Item" and "Submit Claim."

5. Finally, view the current status of your claim.